Consumer notes

Please observe the following important consumer notes valid to your purchase at TONERFABRIK™ BERLIN:

Right of return

The customer can return goods received without reason within 14 days by sending the goods back to Tonerfabrik Berlin. The cancellation period begins at the earliest after receipt of this instruction in text form (e.g. by letter, fax, e-mail), but no sooner than with the delivery of the goods (in cases of periodic delivery of similar goods no sooner than with the first partial delivery) and no sooner than the performance of our information obligations under article 246 § 2 in connection with § 1 Abs. 1 and 2 EGBGB and our obligations under § 312g Abs. 1 sentence 1 BGB in connection with article 246 § 3 EGBGB. Only in the case of goods unsuitable for return in packet form (e.g. bulky goods) or in the case of returns from outside Germany is it possible to request a return by a pick-up service in text form. To ensure that the deadline is met, it is sufficient to return the products or the return request within the stated time period. In all cases, return of goods is at our expense and liability. The return shipment or the request of return is to be made to:

TONERFABRIK BERLIN
propreitor: Dipl. jur. Stephan Zlanabitnig
Schnellerstraße 96
D- 12439 Berlin
service@tonerfabrik-berlin.de

At request of return the goods will be collected from you.

Consequence of return

In case of an effective return, the services received by both parties shall be returned, and any benefits which might have accrued from their use reimbursed. Should the product reach us in impaired condition or if you are unable to return the benefits you have received (e.g. from use) or can only return these in part or in impaired condition, then you may have to compensate us accordingly. You will not have to compensate benefits you received or impairments which occurred solely as a result of checking the product’s features and functions. You will only have to compensate received benefits if your use of the product has gone beyond simply checking its features and functions. “Checking the features and functions” means testing and trying out the product, as is permissible and commonplace in our stores. Obligations regarding refunds of payments have to be fulfilled within 30 days. The time limit starts for you by either shipment of the goods or the declaration of return and for us by the respective date of receipt.

Exceptions of return

*Goods, that are made according to specific customer requests or are especially suited to a personal requirement, or that cannot be send back due to its composition, or that go bad quickly, or that have an expired expiration date.
*Audio or Video recordings or software if the seal of the delivered data carrier has been broken by you.
*Newspapers, Magazines and such.

Special indications for refill toner

The broken seal of a toner bottle represents a total devaluation of the item, as the integrity of the toner can no longer be guaranteed and thus cannot be resold.

Time of contract conclusion

After entering your personal data and by clicking the "submit order" button, you are then making an obligatory order of the items in the shopping basket. The confirmation of the order follows immediately after sending the purchase order. The sales contract becomes valid with the conveyance of the invoice, regularly 8 hours after the order, or the delivery of the goods.

Insight of contract conditions

You may have an insight into the standard terms and conditions anytime on this website. Your concrete data of order cannot be called up by internet due to safety reasons.

Guarantee

The sales contract between Tonerfabrik™ Berlin, proprietor Stephan Zlanabitnig and consumers follows the legal regulations and are in compliance with § 13 BGB.
For further information about our guarantee please refer to the standard terms and conditions.

Period of Delivery

Goods that are marked Available from stock will be sent off within 3 working days after receipt of in-payment.
Goods that are marked Available at short notice will be sent off within 7-10 working days after receipt of in-payment.
For futher information to our terms of delivery please refer to the standard terms and conditions.

Customer service

Our customer service is there for you on Monday to Friday from 8.00-16.00 :
fon: +49 (0) 30 – 67 89 22 19 or per email: service@tonerfabrik-berlin.de.

Brand right

All companies, brand names and trademarks mentioned are of the sole property of the respective manufacturer. Here they are only used for proper identification and description. Spare parts, refill toner and cartridges are not always original products of the respective printer manufacturer. They are however compatible to the indicated types of printers.

Tonerfabrik and the Tonerfabrik-Logo are registered trademarks of Tonerfabrik Berlin, proprietor Stephan Zlanabitnig.