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Consumer notes


Please observe the following important consumer notes valid to your purchase at TONERFABRIK™ BERLIN:

Rights of Revocation

Being a consumer (a consumer is every natural person who does not conclude an order for a purpose which can be attributed to the person's commercial or occupational activity.) in the European Union, as well as in Switzerland and Norway, you have the right of withdrawal within 14 days. If the consumer buys goods, the following revocation instruction applies to merchandise purchases. If the consumer takes up services, the revocation instruction attached following the revocation instruction for merchandise purchases applies to services.

Revocation In.- in case of shipment of merchandise

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us (TONERFABRIK BERLIN, propr. Stephan Zlanabitnig, Schnellerstraße 96, D- 12439 Berlin, PHONE: +49 (0)30 - 67892219, FAX: +49 (0)30 - 67989903, service@tonerfabrik-berlin.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the Revocation Instruction – in case of shipment of merchandise

Revocation Instruction - in case of services

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (TONERFABRIK BERLIN, propr. Stephan Zlanabitnig, Schnellerstraße 96, D- 12439 Berlin, PHONE: +49 (0)30 - 67892219, FAX: +49 (0)30 - 67989903, service@tonerfabrik-berlin.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

End of the Revocation Instruction – in case of services

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To:
TONERFABRIK BERLIN, propr. Stephan Zlanabitnig, Schnellerstr. 96, D-12439 Berlin,
FAX: +49 (0)30 - 67989903, E-Mail: service@tonerfabrik-berlin.de:

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
- Ordered on (*)/received on (*):
- Name of consumer(s:
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:

(*) Delete as appropriate.

The Model withdrawal form can be downloaded as PDF-file here.

Time of contract conclusion

After entering your personal data and by clicking the "Buy article(s)" button, you are then making an obligatory order of the items in the shopping basket. The sales contract becomes valid with the conveyance of the invoice, which is sent to you by e-mail within our opening hours (on Mondays till on Fridays at the time from 8 a.m. to 4 p.m.) within an hour after the order, at the latest however within 2 days, or the delivery of the goods within 2 days.

Insight of contract conditions

You may have an insight into the standard terms and conditions anytime on this website. Your concrete data of order cannot be called up by internet due to safety reasons.

Guarantee

The sales contract between Tonerfabrik™ Berlin, proprietor Stephan Zlanabitnig and consumers follows the legal regulations and are in compliance with § 13 BGB.
For further information about our guarantee please refer to the standard terms and conditions.

Period of Delivery

Goods that are marked Available from stock will be sent off within 48 hours after receipt of in-payment and the delivery time is, including the aforementioned 48 hours after in-payment, within Germany 3-5 days, within the EU and Switzerland 5-7 days and outside the EU 7-14 days. Please gather divergent delivery periods from the article description. The delivery is made by our logistics partner DHL.
For futher information to our terms of delivery please refer to the standard terms and conditions.

Customer service

Our customer service is there for you on Monday to Friday from 8.00-16.00 :
fon: +49 (0) 30 – 67 89 22 19 or per email: service@tonerfabrik-berlin.de.

Brand right

All companies, brand names and trademarks mentioned are of the sole property of the respective manufacturer. Here they are only used for proper identification and description. Spare parts, refill toner and cartridges are not always original products of the respective printer manufacturer. They are however compatible to the indicated types of printers.

Tonerfabrik and the Tonerfabrik-Logo are registered trademarks of Tonerfabrik Berlin, proprietor Stephan Zlanabitnig.

Supplier identification

TONERFABRIK™ BERLIN, Schnellerstraße 96, D- 12439 Berlin (Germany)
propreitor: Stephan Zlanabitnig

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